Subscription — your plan, pausing, and cancelling

What this screen is for. Your own HomeRecon subscription: the one plan, how you pay, pausing and coming back, your card, your payment history, and the guarantee. There's nothing to upgrade to — everything is included; the only choice is how you pay. How to get there. Sidebar → Business → Subscription. (Old bookmarks and the read-only banner's Reactivate land here too.) What every button does FREE · TRIAL · PAID — one word at the top of every screen (the small pill in the header, next to your initials) and again as the headline of the Your plan card, so you always know which kind of account this is. TRIAL means the free trial: your first 3 inspections, no card. The line under it counts them ("1 of 3 free inspections used"). FREE means a free account — every feature, no card, nothing to pay. PAID means a paid subscription, with your renewal date under it (a card-on-file Stripe trial reads PAID too — the line says "Stripe trial until {date}"). Tapping the header pill brings you here. Your plan — HomeRecon, with your own price under it, always with cents (for example "$59.99/mo", or a yearly price if you pay annually). Your price is your own. It is set at your first payment, and the card says so: "Your price is set when you first pay." After that it reads "Your price is locked. It stays as long as you stay subscribed." Then what's included: "5 inspections included each billing month. After that, $7 each." Under it, a short note on your billing date. You are billed on the day of the month you first paid, for example "Your billing date is the 12th of each month." Your 5 included inspections count from that date to the day before the next one. Each extra is added to your next bill on that date, so you get one bill a month. On an annual plan the count still runs month by month on that day, and the extras come as a small bill on that day. On the free trial the note says "Billing starts the day you first pay. That day becomes your monthly billing date." An honest status badge (Active · Free trial · Paused · Past due · Cancelled) and, where it applies, "Renews {date}." A firm still on the older price sees that price, and "Reports, booking site, payments and marketing tools, all in your plan." Subscribe now (trial firms) — the checkout: monthly, or annual at 20% off. No tiers to choose from, ever. Sales tax is worked out from your business address, so if none is on file yet the sheet asks for it first — one tap to Business info, then come back and subscribe. You stay on the free trial (TRIAL badge, free-inspection count and all) until your card actually goes through; a declined or mistyped card changes nothing, and you can simply try again. Pause subscription (paid accounts only — a free trial or a comped free account has nothing to pause or cancel, so neither button appears) — with the whole promise printed under the button: "Pause any time. You pay $0 while paused, and the time you've paid for runs out first. A pause of up to 3 months keeps your price. A longer pause loses it. We keep your data safe for 1 year, ready when you come back." While you're paused, the card counts down: "Come back by {date} and you keep your $59.99 price. That's N days from now." If the pause goes past 3 months, it says your locked price has ended, and you pay the price of that day when you come back. A scheduled pause reads "Paused from {date}. You're paid through then" with Keep my subscription going to change your mind; a paused annual firm sees its remaining paid days "saved for when you're back." Resume subscription — picks up where you left off ("everything is exactly where you left it"). Pay annually — save 20% / Switch to monthly billing — the switch previews the money before anything happens: "You'll be charged $X now," "You'll get $X of credit on your next invoice," or "Nothing is due today," plus your next invoice's date and amount. When the switch bills the same day (Stripe invoices an immediate cadence change), it says so straight: "You'll be charged $X today — your new plan's price minus credit for the time you've already paid." Your card — update the card on file; a failed charge shows a plain banner ("We couldn't charge your card — retrying {date}. Update your card below.") instead of quietly lapsing you. Cancel subscription — takes effect at the period's end; your data is kept safe for a year, and Subscribe again is one tap whenever you're back. If your price is locked, cancelling ends it: "Cancelling ends your locked price. If you come back later, you pay the price of that day." Your team & monthly bill — the seat math in one card: your plan, plus each extra inspector login at $49.99/mo ($479.90/yr if you pay annually), and the total. Extra inspectors share your 5 included inspections. Your bill updates automatically when your roster changes — your own subscription is never touched. Manage your team › goes to the Team tab. Once you pass 5 inspections in a billing month, a line below the total shows the extras: "2 extra inspections × $7 … $14.00. So far this billing month. Added to your next monthly bill." They sit below the total, not in it, because they are added on your next billing date. InterNACHI member? — owner only. Type your InterNACHI member ID and tap Send my member ID. An ID in the right format is approved right away, and the card says "Your InterNACHI member ID … is approved." If you already pay, the member price starts at your next bill. We may still look an ID up later. If we reject it, the card says "We couldn't approve the member ID … If it's wrong, enter the right one." Sending the same rejected ID again does not approve it. The demo account and a firm on the older price don't see this card. Payment history — real invoices with amounts, dates, and a receipt link per row ("Receipts also arrive by email"). Common questions "How much is HomeRecon, and what's included?" One plan, every feature. Your price is set at your first payment and locked while you stay subscribed. It includes 5 inspections each billing month; each one after that is $7, added to your next monthly bill. An inspection counts the first time its report is signed off or sent. Your free practice inspection never counts. Annual is 20% off. Today's prices are on the Pricing page. "When am I billed?" On your billing date: the day of the month you first paid. If you first paid on October 12, you are billed on the 12th of every month. Your 5 included inspections count from Oct 12 to Nov 11. Any extras are added to the bill on Nov 12, so you get one bill a month. "How do I pause for the slow season?" Pause subscription. Your paid time runs out first, you pay $0 while paused, and every paid day waits for you. Come back within 3 months to keep your price. Everything you've done stays readable. "What happens to my data if I cancel?" Kept safe for a year — the page shows the date. Reports you delivered stay deliverable to their clients. "What's the guarantee?" Not for you? Full refund in your first 30 days. No questions asked. It covers everything you paid in those 30 days: the plan, any extra inspectors, and any $7 charges. One guarantee claim per person, ever. To claim it, contact support. A person at HomeRecon does the refund; there is no refund button in the app. "How many inspections have I used this month?" Look at your Overview page. Once you pay, a card there says, for example, "4 of 5 this billing month" and "Resets Nov 12." Past 5 it adds "2 extra so far." The Inspections list shows the same count as a small chip. A firm on the free trial sees "1 of 3 free inspections used" instead. A firm on the older price has no included count, so it sees neither. "Why did my bill go up $49.99?" You added an inspector seat — the seat card itemizes it, and removing the seat removes the charge. "I'm an InterNACHI member. How do I get the member price?" Business → Subscription → InterNACHI member? → type your member ID → Send my member ID. It's approved right away. If you haven't paid yet, your first payment is the member price. If you already pay, your next bill is. "Monthly or annual — will switching surprise me?" No — the switch shows the exact money before you confirm, including "Nothing is due today" when that's the truth. Good to know In the Android app, this page shows no prices and no payment amounts, and no buttons to subscribe, pay annually, resume or change your card. Tap Manage your plan on the web instead — store rules, not ours. In the iPhone app, this page is one plain card: how many inspections are left, or that your account is active or paused, with Contact support and Visit website (the HomeRecon login page). Use a computer for everything else on this page. A rejected action never fakes success: "That didn't go through — your plan is unchanged," and the page re-reads the truth. Related Team — the seats behind the seat card Pricing — the public page, same numbers Getting started — the trial this follows