Messaging your inspector

What this screen is for. Asking your inspector a real question, on the record, right under your report. The thread lives at the bottom of every report you open in the portal — a person answers, not a bot. How to get there. Open the report and tap Message your inspector in the tools row (it scrolls you straight to the composer), or the report header's Ask a question link. What every button does The composer — "Write a question for your inspector…" → Send. Your bubble appears instantly on the right; the inspector's replies sit on the left as "Your inspector". Up to 2,000 characters; a counter appears only as you near the cap. "N new" badge and Mark as read — when your inspector has replied since you last looked, the thread heading shows how many, and Mark as read clears it. You also get a heads-up email when they reply — the conversation itself stays here. Refresh — re-checks now. The thread also checks itself every 15 seconds and whenever you come back to the tab. Who's who — you read as "You"; the other person on your side of the deal reads as "Your agent" or "Your client". Older questions sent from the shared public link show the typed name marked "via the shared link — unverified". New ones no longer land here: someone with the link who is not signed in sends their question by email, and the inspector replies to them by email. Common questions "Will my inspector actually see this?" Yes — it lands in their dashboard's Messages inbox, and their reply comes back right here plus a heads-up to your email. "My report email never arrived — who do I tell?" Message your inspector here and they'll resend it; that's exactly what the thread is for. "Can my agent and I both use it?" Yes, on the same thread — each of you sees the other labelled in plain words. "Is this the chatbot?" No. The signed-in report deliberately has no chatbot — this thread, with your actual inspector, replaces it. The ask-the-report helper lives on the public report link. "It says I'm sending too fast." A brief pause between messages stops accidental double-sends — give it a moment and send again. Good to know The inspection firm's internal notes never appear here — what you see is the conversation with you. If a message fails to send, it says so and your words roll back into the box — nothing is lost. The unread marker is remembered on your device; in a private browsing window it won't persist between visits. Related Reading your report — where the thread lives Ask the report — the helper on the public link My Reports