Glossary — the product's words, in plain English

One line per term, alphabetical. Support answers with the same words the app uses; this file keeps everyone using them. Add-on — an extra service (radon, sewer scope) a client can ask to add to an upcoming inspection; asking never charges them. Agreement — see inspection agreement. Ask List — the buyer's repair request, built from the report in their own words and answered by the listing agent right in the document. Ask link — the one share link a sent Ask List has; the buyer can turn it off, and off is forever (a new list gets a new link). Billing date — the day of the month a firm first paid. The firm is billed on that day each month. Its billing month runs from that date to the day before the next one. A firm on the free trial has none yet. BUDGET — the repair figure on a finding: a low–average–high planning range built from public data, with the arithmetic shown. Never a price, and never called anything but a budget. Budget Genie — the engine that builds those budgets from BLS wage tables and a materials index. There's no per-report fee for budgets. Capture — the on-site half of the app: walk, talk, snap; the AI files what you said as findings. Checklist — a template's sections and lines, ticked as you inspect; what's required, what's done, what couldn't be seen. Comment — a reusable stock sentence of yours the AI can drop into a finding; lives in the Comments library. Counted inspection — an inspection counts toward your 5 a month the first time its report is signed off or sent. Practice, trial and cancelled inspections don't count, and sending a report again doesn't count twice. Delivery — signing off a finished report and sending it: the client gets the report email, the portal login is created, the lock arms. Extra inspection — each counted inspection after the 5 included in a billing month. It's $7, added to your next monthly bill on your billing date. Finding — one observed item in a report: what you saw, its rating, photos, recommendation, and (sometimes) a budget and a code reference. Genie — three helpers share the name: the dashboard Genie (ask your business), the report's ask-the-report panel (buyers), and the capture dock's Help me. Ask which screen before troubleshooting. Guarantee — the 30-day money back. Everything a firm paid in its first 30 days comes back: the plan, extra inspectors and any $7 charges. One claim per person, ever. Contact support to claim it. HR Verified — the shield on a finding the inspector personally reviewed; its receipt is tamper-evident and independently checkable. The chip reads "HR Verified"; the sheet it opens is titled "HomeRecon Verified" — the same mark. Important (shut-offs) — the report section recording where water, gas, and electric shut off, with photos. Included inspections — the 5 inspections a month every plan includes. Extra inspectors share the same 5. Inspection agreement — the contract between the client and the inspection firm, e-signed from a link before the report unlocks. Limitation — something that couldn't be fully inspected, printed with the specific reason the inspector recorded. Line — one item inside a report section (the furnace, the water heater); lines get ticked, rated, or marked not-present. Lock — the state of a delivered report: paid + signed opens it; nothing crosses the gate before then, and a signed-off report can't be quietly edited. Locked price — the monthly price you get at your first payment. It stays as long as you stay subscribed. A pause of up to 3 months keeps it; a longer pause or cancelling ends it. Pause — stopping your subscription for a while. You pay $0 while paused, and we keep your data for a year. Portal — the HomeRecon-branded home for buyers and agents: every report from every inspector behind one login. Practice inspection — one free inspection on your own home, to learn the app. It never counts, and it can't be sent to a client. Its PDF says "PRACTICE. Not for a client." Rating — a finding's severity in the firm's own words (serviceable → safety hazard); each firm can rename its scale. Remedy — what the buyer asks for on an Ask List item: repair, replace, money instead, have a specialist look, and more. Report link — the emailed public link to one report (the address ends in the report's own code); the paywall and viewer terms live on it. Review invite — the email asking a client for a review after delivery; it carries the one-time review link. Round — one send of an Ask List and the answers that follow it; rounds are append-only, so nothing sent is ever rewritten. Seat — one inspector's login on a firm's subscription ($49.99 a month for each inspector beyond the owner; the office-admin login is free). Extra inspectors share the firm's 5 included inspections. Section — a chapter of the report (Roof, Electrical…); sections hold lines and findings. Sign-off — the inspector's final review and signature that locks the report and starts delivery. Sign-in link — the emailed link that signs a portal user straight in, no password needed. Template — the reusable inspection outline (sections + lines) a new inspection starts from. Trial — a new firm's first 3 inspections, free — no card, no time limit; a card is asked for at the fourth. The practice inspection is extra and never uses a trial slot. A deleted inspection still uses its slot. Verified review — a client review tied to a completed inspection, so the inspection provably happened. Viewer terms — the short terms a buyer accepts once before a report opens (budgets are planning figures; the Ask List is their words; the AI drafts, the inspector signs). Work request — findings sent to the client's own contractor, with the inspector's full write-up and photos — the opposite direction from an Ask List, and never called by that name.